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Introduction to Interlibrary Loan (ILL)

10233 views   |   0   0   |   Last updated on Sep 21, 2020    Missing Book Interlibrary Loan Articles ILL Visiting Scholar Community user


Interlibrary Loan allows us to borrow from and lend to other libraries.  When K-State Libraries don’t own the item(s) you need, or the items are unavailable, you can request an interlibrary loan. In this FAQ, you'll find information on the following aspects of Interlibrary Loan:

  • Does it cost?
  • Can I request a textbook through Interlibrary Loan?
  • How do I register for an ILLiad account?
  • How do I make a request?
  • Document delivery: what is it?
  • How long does it take to get Interlibrary Loan materials?
  • Where do I pick up items borrowed through Interlibrary Loan?
  • How can I renew an Interlibrary Loan?
  • Where can I return Interlibrary Loan items?

Does it cost?

Although there is a fee for K-State, rarely is it passed onto patrons. If there is a fee or a charge for a special item, you will be asked if you wish to pay the charge (prior to us getting the item).

Distance Patrons

We do not charge for scanning articles or for shipping materials to distance students and instructors, but you are responsible for the cost of shipping materials back to the library.

We will ship physical materials like books and musical scores for distance users.  For students serving in the military or students/faculty living overseas, we will ship K-State Libraries' materials to an APO address or other international address. We will not ship borrowed materials from other libraries overseas. 

Can I request a textbook through Interlibrary Loan?

Interlibrary Loan will try to borrow class-required textbooks from other libraries, however we may be unable to borrow them since they are often checked out by students at other libraries. We may have a copy, or an older edition, of your textbook in our Course Reserves

How do I register for an ILLIAD account?

You can submit Interlibrary Loan requests through our ILLiad system. This system will allow you to not only submit requests, but also to edit them, ask for renewals, and download articles you have requested as PDF files. It is easy to set up an account: 

  1. On the K-State Libraries' home page, click the "Interlibrary Loan" icon
  2. Login with your eID and password - if you do not have an ILLiad account, it will prompt you to create one
  3. Complete the registration form.

How do I make a request?

The item I need is already checked out:

  1. If you haven't done so already, Sign In to Search It
  2. From the item record, click on "Find it at the Library"
  3. Click "Not Available? Request from Interlibrary Loan" - log in with your eID and password
  4. The form will auto populate with the item's information, then you need to fill out any remaining required fields. 
  5. Click the "Submit Request" button

        You can also

  1. Log in to Interlibrary Services from our home page with your eID and password.
  2. Select the appropriate item under Make a New Request (on the left side of the page).
  3. Fill out the form as completely as you can and click the "Submit Request" button.

After submitting a request, you can check the status of a request by choosing the ILLiad Home near the top left. You will be notified at whatever email you provided when you set up the account with further updates. You can also contact Interlibrary Loan directly by emailing or calling 785-532-7440. 

The library doesn't have the item I need:

You have several options: 

  • If you can wait a few days, request it through our Interlibrary Loan service. If you need only a chapter from the book, you can usually get an electronic copy through Interlibrary Loan in 2-5 days.

If you are in a hurry, you could check the catalog at the Manhattan Public Library or check other local libraries to see if they have the item you need. You can do this by checking the WorldCat database.

  • Go to Worldcat and enter the title of the item you want.
  • Click on the "Libraries Worldwide" link to see other libraries that own this item, starting with those in Kansas
  • You may not be able to check out the item you need if you do find it at another library, but you could visit the location to view it
  • You could also try searching for it in Google Books. If the item is older, there might be a full copy of the book online. If it is newer, you can usually still read the table of contents and preview select pages. 

Document delivery: What is it?

Document delivery is a service provided by Interlibrary Services (ILS) to K-State faculty, staff, and students, for K-State Libraries-owned material. ILS staff will scan and post PDF files for retrieval from your ILLiad account upon email notification. 

We will scan:

  • Articles and one chapter from journals and books in K-State Libraries up to 50 pages in length
  • Limit of one chapter per book; otherwise, check out K-State Libraries' copy of the book
  • Articles and short documents from microfiche/microfilm up to 30 pages in length

Allow at least 5 business days to process your request.

How long does it take to get Interlibrary Loan materials?

Typically, there is a 2-5 day waiting period for electronic items like journal articles or book chapters. Physical materials can take between 3-10 days for us to receive the item on campus. Distance users should expect at least 6-17 days for UPS delivery of the requested item. Be sure to verify your shipping address is up-to-date - if you aren't sure, log in to ILLiad, and select "My Account" in the upper right corner. 

Please allow plenty of time when making requests so our staff has a better chance of meeting your deadlines.

Where do I pick up items borrowed through Interlibrary Loan?

You will receive an email when your item is ready to be picked up. If you have requested physical material, it will be waiting for you at the location you chose on your request—Library Help at the Union, Weigel Library, Math/Physics Library, Veterinary Medical Library, or K-State at the Polytechnic Library.

If you have requested an electronic article or book chapter, log into your ILLiad account to retrieve a copy of it from under the "Available for Download" section.

How can I renew an Interlibrary Loan?

  1. Log in to your ILLiad account. 
  2. To submit the renewal request, click on "Renewals," near the top of the screen. 
  3. Locate the item you would like to renew. If renewable, you may request renewals a few days before and after the due date. If you do not see "Renew Request" not on the screen, the loan may not be renewable or you are blocked due to overdue items. Please contact for more assistance. 

When requesting a renewal, you'll receive a tentative two-week renewal. The lending library may give you a longer or shorter renewal, or occasionally will not approve the renewal. You will be notified by email of the lending library's response.

Where can I return Interlibrary Loan items?

You can return any interlibrary loan items to the library help desk where you checked it out, or any of our bookdrop locations

Contact Information

Send us an e-mail at or call 785-532-7440.

Miscellaneous Questions

Can non-university users use Interlibrary Loan services?

No, please contact your local public library for this service.

Can I use Interlibrary Loan if I am a visiting scholar?

 You may be able to.  Your K-State department would need to submit the “Special Access eID (general use)” form and ask for “Remote (off-campus) library access” and “Library checkout” so library staff can consider the request for library services.

If the Libraries has an ebook version of a book, can I still request a print copy?

Currently we are borrowing print copies only if there is a special need. 

What if I receive an incomplete or unreadable copy?
If the pages are unreadable, missing, or wrong, save or print what you received because your original PDF file will be gone once we request a re-send. To request a new copy, contact Interlibrary Services and tell us the Transaction Number of the request and which page(s) was omitted or unreadable.

Can I borrow or purchase a copy of a dissertation or thesis?

However, Interlibrary Services can usually borrow dissertations and theses. If you are looking for dissertations or theses from other universities, many are accessible online through ProQuest Dissertations & Theses Global. Electronic versions of many K-State dissertations, theses, and reports are also available free from K-State Research Exchange (K-REx).  

How can I tell if an article I want is offered in English or another language?
Most of the databases on K-State Libraries' website have a "language" field. Try clicking on the article title to see the complete information about the article. We can try to borrow items in other languages - on your request form you can specify acceptable languages (besides English). 

How can I cancel an ILL request?

To cancel an ILL request, log into ILLiad, select the item request you'd like to cancel, and click the "Cancel Request" option. If you do not see this option, feel free to send an email to or call 785-532-7440.

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